A narrow notch, groove, or opening, especially one for receiving something, such as a coin or letter. Also called a slit or aperch.
In casino gambling, a slot is a position that is awarded to a player who wins the jackpot or other large prize by matching symbols on a pay line. Each machine has a different payout table, and although the symbols on the slot are similar, the prizes they award can vary greatly. The best way to know how much each spin will cost on a particular machine is by reading the pay table.
The slit or aperture of an animal, as a deer or other game animal. The track of such an animal, as on a glacier or snowfield, or the crack or fissure in a rock face, especially in Antarctica. Also called a spoor.
A position in a group, series, sequence, or organization. The job of chief copy editor is a good example of a slot.
In the context of customer support, a slot is an area in which a bot can store and retrieve account or contact information from a customer’s device. This allows agents to access these variables without having to retype or rephrase questions, which improves the speed and accuracy of interactions. This capability is especially useful for self-service bots, where the ability to perform a single inquiry with multiple data points saves time and reduces effort for both agents and customers. Administrators and contact center managers can access slots from any intent.